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Technical Help: Online Assessments

In this section you’ll find technical support and guidance for completing different online assessments.

Online Assessment Troubleshooting

How can I prepare?
  • Ensure you have a good internet connection and the web browser you’ll be using is compatible with the Sova platform.
  • Find a quiet place without interruptions or distractions, which will enable you to perform at your best.
  • Allow plenty of time to complete the assessment, taking in to account the time required to read the instructions and complete practice questions.
Can I complete the online assessments on a mobile device or tablet?

Yes, our assessments are compatible on a mobile, tablet or laptop, so you can use whichever device you feel most comfortable with.

What do I need to complete the assessments?

In addition to the device you will be using to complete the assessments, you will also need a pen, paper and calculator for the ability questions.

Can I complete practice questions?

To allow you to become familiar with the layout and type of question that you may be asked to answer, there are some practice questions available on the Candidate Hub. You will also have the opportunity to complete a practice question at the beginning of each part of your assessment. Your answers to the practice questions do not count towards your score on the assessment.

I have special requirements which may impact my ability to do the assessment – what should I do?

Sova is committed to creating an equitable, fair and bias-fee process for every applicant. We want to help businesses make better people decisions that are accurate, objective and transparent. If you believe you need adjustments to be made to the assessment process, we recommend that you contact the organisation you are applying to.

We will work with the organisation to make adjustments based on your individual needs. This might include additional time, a scribe, a screen reader or other changes to ensure you can perform at your best. It’s important to speak to the hiring organisation in the first instance, as your requirements may need to be considered in other parts of the selection process too.

Which browser should I use?

The following browsers are compatible:

  • The latest versions of Chrome and Firefox on Windows 10 and macOS 10.14+
  • Microsoft Edge on Windows 10
  • Safari on macOS 10.14 (Experimental)
  • Chrome browser on Android (Android 8+) *
  • Safari on iPhone (iOS 11+)

*Due to Google’s restrictions on Huawei’s use of Android, video interview recording is not supported on Huawei devices

What are the system requirements I need?

The Sova platform is accessible by a wide variety of browsers and devices – however the use of certain browsers, devices and internet speed may affect you experience, and therefore for an optimum user experience we recommend using the following:

  • Optimal browsers: Current or previous version of Microsoft Edge, Google chrome, Mozilla or Firefox, Safari
  • Optimal Operating Systems: Windows 10, macOS 10.12+, iPhone 7+, Any mobile device using Android device 8+ with Chrome
  • Unsupported Browsers and Operating systems: We do not support browsers operating systems for which support has been discontinued by the manufacturer (Such as Windows 7)
  • Minimum Internet speed: Broadband of 1Mb per second, or faster internet connection for video-based assessments. or 3G mobile.
I seem to be having an issue with a firewall

If you are using your company’s internet network, there is a chance that this firewall may be causing issues. If this happens, we recommend accessing a different Internet network. Alternatively, if you’re able to attempt the link on a home network, this will resolve the firewall issue.

Pop-up windows are stopping me from accessing the test

Please disable any pop-up blocking software, that may prevent the test from downloading, before attempting the tests. University or company networks may have restrictions in place, so please check with your local systems administrator first.

Why isn’t the assessment loading on the whole page?

This may be related to the internet browser being used to complete the assessment. We recommend using Google Chrome for the best quality assessment experience.

I can’t move on to the next question – why is this happening?

Please make sure you have read the instructions on how to answer the questions carefully – some ability questions may require two or more answers, whilst personality questions ask you to only select one answer in each column.

Once you have selected all the answers necessary, you will be able to click ‘Next’ to move on to the next question. If this fails, please change your browser to Google Chrome.

I lost internet connection half-way through. Is it possible to restart?

To log back in and continue the assessment where you left off, simply follow the link in your invitation email.

Once I have completed the assessment, when will I know if I have been successful?

We recommend that you contact the organisation that asked you to complete the assessment to find out more about the next steps and timescales.

Privacy Policy

Where can I find your candidate privacy policy?

You can read our Candidate Privacy Notice here

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