In this section you’ll find technical support and guidance for completing different online assessments.
Yes, our assessments are compatible on a mobile, tablet or laptop, so you can use whichever device you feel most comfortable with.
In addition to the device you will be using to complete the assessments, you will also need a pen, paper and calculator for the ability questions.
To allow you to become familiar with the layout and type of question that you may be asked to answer, there are some practice questions available on the Candidate Hub. You will also have the opportunity to complete a practice question at the beginning of each part of your assessment. Your answers to the practice questions do not count towards your score on the assessment.
Sova is committed to creating an equitable, fair and bias-fee process for every applicant. We want to help businesses make better people decisions that are accurate, objective and transparent. If you believe you need adjustments to be made to the assessment process, we recommend that you contact the organisation you are applying to.
We will work with the organisation to make adjustments based on your individual needs. This might include additional time, a scribe, a screen reader or other changes to ensure you can perform at your best. It’s important to speak to the hiring organisation in the first instance, as your requirements may need to be considered in other parts of the selection process too.
The following browsers are compatible:
*Due to Google’s restrictions on Huawei’s use of Android, video interview recording is not supported on Huawei devices
The Sova platform is accessible by a wide variety of browsers and devices – however the use of certain browsers, devices and internet speed may affect you experience, and therefore for an optimum user experience we recommend using the following:
If you are using your company’s internet network, there is a chance that this firewall may be causing issues. If this happens, we recommend accessing a different Internet network. Alternatively, if you’re able to attempt the link on a home network, this will resolve the firewall issue.
Please disable any pop-up blocking software, that may prevent the test from downloading, before attempting the tests. University or company networks may have restrictions in place, so please check with your local systems administrator first.
This may be related to the internet browser being used to complete the assessment. We recommend using Google Chrome for the best quality assessment experience.
Please make sure you have read the instructions on how to answer the questions carefully – some ability questions may require two or more answers, whilst personality questions ask you to only select one answer in each column.
Once you have selected all the answers necessary, you will be able to click ‘Next’ to move on to the next question. If this fails, please change your browser to Google Chrome.
To log back in and continue the assessment where you left off, simply follow the link in your invitation email.
We recommend that you contact the organisation that asked you to complete the assessment to find out more about the next steps and timescales.
You can read our Candidate Privacy Notice here