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Webinar: A new and transformational approach to contact centre hiring

November 26, 2020
Sova Assessment
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Advances in technology and online communications have shifted our expectations as customers and as a result, the role of the contact centre agent has become more complex and multi-channel.

Like many industries, the pandemic has accelerated the rate of change and introduced new challenges for contact centres all over the world to grapple with.

Watch on-demand, as we explore:

  • How to run a fully virtual hiring process in a contact-free world
  • The impact of homeworking on the industry and the implications for recruitment
  • How the role of the contact centre agent is evolving
  • How to effectively assessment applicants for the role – at pace and at volume
Alan Bourne
Alan Bourne
CEO & Founder

As CEO, I focus on leading the growth of the business globally and shaping our offering to clients to create increasing value throughout their assessment activities.

Barrie Brown
Barrie Brown
Director, CCA Recruitment Group

CCA Recruitment Group are providers of recruitment, managed services and advisory to the contact centre industry.

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Mike Smith
Mike Smith
COO, The Modular Analytics Company

The Modular Analytics Company (TMAC) use data science, AI and machine learning to help the contact centre industry make better decisions, faster.

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