Advances in technology and online communications have shifted our expectations as customers and as a result, the role of the contact centre agent has become more complex and multi-channel.
Like many industries, the pandemic has accelerated the rate of change and introduced new challenges for contact centres all over the world to grapple with.
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As CEO, I focus on leading the growth of the business globally and shaping our offering to clients to create increasing value throughout their assessment activities.
CCA Recruitment Group are providers of recruitment, managed services and advisory to the contact centre industry.
The Modular Analytics Company (TMAC) use data science, AI and machine learning to help the contact centre industry make better decisions, faster.