Webinar: A new and transformational approach to contact centre hiring

Advances in technology and online communications have shifted our expectations as customers and as a result, the role of the contact centre agent has become more complex and multi-channel.

Like many industries, the pandemic has accelerated the rate of change and introduced new challenges for contact centres all over the world to grapple with.

Watch on-demand, as we explore:

• How to run a fully virtual hiring process in a contact-free world
• The impact of homeworking on the industry and the implications for recruitment
• How the role of the contact centre agent is evolving
• How to effectively assessment applicants for the role – at pace and at volume