Global telecommunications company, Vodafone, is transforming. As the business transitions to a technology leader, a new approach to talent assessment was essential to attract the talent the business needs to deliver its future plans.
To talk about how Vodafone designed and deployed the programme, in partnership with Sova, we were joined by Vodafone’s Margarita Echeverria, Global Head of Talent Assessment and Simon Defoe, Global Assessment Manager.
Watch the session on-demand here
Vodafone’s previous approach to assessment was leading to inconsistent outcomes in hiring. Talent acquisition teams in 22 different markets were implementing assessment in different ways, resulting in varying candidate experiences and unreliable selection decisions. A range of costly tools were limited by usage agreements and so assessments tended to be allocated on a first-come-first-served basis. This meant that some smaller markets were being excluded from using the tools they needed to make fair decisions.
In response, the Vodafone assessment team designed and rolled out a global talent assessment transformation programme that offers a fair, consistent and engaging experience for candidates as well as providing much-needed data to the assessment and leadership teams.
The starting point for Vodafone’s new assessment solution was to define challenges with the existing approach. Margarita and Simon put together a list that helped them define what they wanted from a new assessment solution:
Having conducted a thorough review of processes globally, Simon and Margarita embarked on the search for a new solution.
Using their analysis as the basis, the assessment team drew up a their wish list for a new global approach that would empower local recruiting teams whilst still generating fair, reliable outcomes. The solution needed to be:
With these requirements in mind, the Vodafone assessment team searched the market for a partner, choosing Sova to co-design and deliver the solution globally.
Designing, testing and rolling out the new global assessment solution was an exercise in communication and trust. Over and above the actual solution, the Vodafone team needed to generate advocacy and adoption for the new approach to assessment which would change the day-to-day roles of some talent acquisition team members.
In a candidate-scarce market, some hiring teams raised concerns about assessment being a barrier that could deter candidates from applying. To manage assumptions and reassure the global assessment community, Margarita and Simon made sure that they understood in detail the pain points that were being felt in each market and how the new solution would address them.
In designing the assessment journeys, the team took input from Vodafone’s global teams and built in enough flexibility to allow markets to add options but without compromising on the measurement of Vodafone’s core competencies. The assessment journeys that markets can choose from include situational judgment tests, personality assessments, cognitive tests and coding exercises. As Simon terms it, “We have baked the cake, the local markets decide how to decorate it”.
Vodafone’s new assessment approach is now live across its global markets. Data is beginning to filter through, enabling the global assessment team to act on feedback further refine the assessments to improve diversity. Importantly, candidates are providing positive feedback.
“We are making sure we’re giving back to people who put the time and effort in. Making sure that all candidates are left with a positive impression of Vodafone”, says Margarita.
At a company level, the assessments and the data that flows from them is helping to shape a talent pool that fits Vodafone’s culture and values. The assessment tools are designed to identify people with the behaviours that drive Vodafone’s strategy, enabling the company to tap into a global talent pool in an inclusive way.
The entire digital assessment experience showcases Vodafone’s employee value proposition, articulating the company’s technology-focused future, meaning that hiring managers and talent acquisition teams globally are proud to invite candidates on the assessment journey.
What’s next for the team? To use assessment data in more strategic and future-focused ways, says Margarita. Now that she and Simon are freed up from the day-to-day administration and troubleshooting that came with the old process, they can concentrate on building the talent pipeline that Vodafone needs to build its future.
Through our fully configurable assessment platform, we enable organisations to make data-driven decisions that are fair, robust and explainable at every stage of the employee journey. Book a call to learn more about how our approach to assessment can power your people decisions.