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The New Reality of What to Measure for in a Successful Talent Acquisition Strategy

Candidate ExperienceFuture of WorkWhole-Person Assessment
calendarOctober 02, 2023
calendarAlan Bourne
The New Reality of What to Measure for in a Successful Talent Acquisition Strategy

In an era where the pace of technological change seems to get faster and faster, the working landscape is also undergoing radical change steered particularly by advancements in Generative AI. The pre-pandemic world, with its emphasis on academic prowess, linear problem-solving, and the ability to manage upwards, is giving way to a new take on ‘what good looks like’. It’s not just about keeping up anymore; it’s about leaping ahead, about fostering those uniquely human skills that AI cannot replicate. As Gen AI begins to simplify and enhance many areas of work, what are those uniquely human attributes that become central to differentiating top talent? 

As we review the world in 2023, it is clear that agility has become the lifeblood of successful organisations, with the capacity to swiftly change to respond and capitalise on strategic opportunities.  With it the legacy mindset around what underpins success is becoming increasingly obsolete, and in its place, 21st-century skills are assuming paramount importance.  This is underpinned by five key differentiators of talent in this emerging AI-driven environment. 

Collaboration 

In this interconnected, digital era, collaboration has become a cornerstone of success. The ability to break silos and work across diverse teams is indispensable. It harnesses varied perspectives, fosters innovation, builds trust and results in holistic solutions to drive organisational success.   

The New Reality of What to Measure for in a Successful Talent Acquisition Strategy

Creativity 

With Gen AI taking on repetitive tasks and offering substantial productivity gains, creativity is emerging as a critical differentiator where humans can add unique value. It’s the human ability to envision, innovate, and think outside the box that propels businesses into uncharted territories and uncovers novel solutions. 

Adaptability 

In a world constantly reshaped by technology, adaptability is key. The willingness and ability to rapidly learn, unlearn, and relearn, to embrace change and navigate through uncertainty, are vital. Adaptability ensures sustained growth and enables individuals and organisations to evolve and thrive alongside technological advancements. 

Complex Problem Solving 

While AI systems excel at addressing linear problems, complex problem-solving skills come to the fore in terms of where humans can make the biggest difference. The ability to analyse multifaceted challenges, discern patterns, and devise innovative strategies is invaluable. It’s this intricate dance of working through complex challenges and reaching balanced judgments where people still matter. 

Multi-domain Critical Thinking 

The proliferation of information of so many types, from so many sources, has left us in a world of ‘information overload’.  To see through the fog, this necessitates multi-domain critical thinking. Scrutinizing information from various angles, questioning norms, and making informed, ethical decisions is imperative. This skill enables leaders to cut through the noise, discern truth from falsehood, and steer their organisations with integrity and foresight. 

The paradox of Gen AI is that while it can help us with more repetitive tasks, this means the future is undeniably human in terms of the work remaining to be done. Gen AI, while revolutionising the workspace with potential productivity gains of 15-30% across many roles, is also underscoring the significance of where and how people can best contribute 

In conclusion, as we stand on the cusp of a big shake up in what work entails.   It is hence imperative to reassess and realign what we seek in candidates. And it is those uniquely human capabilities – collaboration, creativity, adaptability, complex problem solving, and multi-domain critical thinking – that have become paramount. These are the capabilities that will navigate us through the digital age. 

The opportunity is there for organisations and individuals to proactively meld technology and their own capabilities. Whilst there are considerable risks that must be managed with care, there is also a great opportunity to enrich the experience of work and with it redefine what we mean by ‘talent’.