Retail

Fill your roles and shifts with customer champions

Identify candidates who excel in key retail skills - customer service, sales, problem-solving, and communication - ensuring you hire the right people to drive exceptional customer experiences.

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Trusted by talent acquisition teams in leading enterprises

Assessments

Assess the right skills to identify top retail talent

Evaluate essential retail skills such as customer service, problem-solving, adaptability, and sales aptitude to identify candidates with the potential to thrive in dynamic retail environments, from frontline roles to leadership positions.

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Our Partners are responsible for delivering an outstanding customer experience in our John Lewis stores and Waitrose supermarkets, so it’s critical that we make the right decisions throughout the recruitment process. We also understand the importance of the candidate experience, so we’ve taken care to look after our applicants with the same commitment we give to our customers.

Laura Page

Partner & Talent Assessment Manager

Video Interviews

Fill new roles, faster

Save time and resources with flexible video interviews that candidates can schedule at their convenience.

Quickly assess communication skills, problem solving, and cultural fit with standardised scoring and question templates.

One-way asynchronous video interviews for automated screening

Two-way live video interviews to provide a personal touch

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Virtual Assessment Centres

Simulate real-world retail scenarios

Offer a realistic, interactive environment for assessing candidates across a range of retail scenarios.

Evaluate skills, teamwork, leadership and decision-making abilities, while reducing costs and improving the scalability of your recruitment efforts.
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Virtual Assessment Centres - Professional Hiring

Reports & Analytics

Gain deeper insights

Compare candidates objectively, identify key hiring trends, and refine your recruitment strategy over time.

Provide detailed, personalised candidate feedback and boost your employer brand.
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Integrations

Invite candidates to assessments and see results in your ATS

Sova plugs right into your ATS enabling you to invite candidates to assessments, track results, and automate progress through hiring stages effortlessly.

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Meet the teams using Sova to hire faster, fairer and more accurately

Selecting the Right Partners: John Lewis Partnership's Recruitment Success Story

Volume

Retail

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How TUI transformed their talent strategy with Sova

Travel

Volume

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How Nationwide designed a sustainable and fair recruitment strategy

Finance

Contact Centre

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Start your journey to faster, fairer, and more accurate hiring

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Enterprise-grade security

SOC 2 Type II (ISAE-3000), SOC 3, GDPR, DPA, CCPA, HIPAA/HITECH Type 1 - We cover all leading standards, reports, and requirements to ensure the protection of your and your candidates' data.

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Dedicated expert support

With dedicated implementation and customer success teams, tech support, and qualified business psychologists, we are here to ensure that you're using the right assessments for your specific needs correctly.

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Use Cases

Sova streamlines hiring across your entire enterprise

Simplify your hiring process for all roles, including early careers, volume hires, and professional and executive leadership, across your entire organisation.