Retail

Customer Facing and Retail Assessment

Identify candidates who excel in key retail skills - customer service, sales, problem-solving, and communication - ensuring you hire the right people to drive exceptional customer experiences.

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More than 100 enterprises run their talent decisions on Sova

Skills Assessments

Assess the right skills to identify top retail talent

Evaluate essential retail skills such as customer service, problem-solving, adaptability, and sales aptitude to identify candidates with the potential to thrive in dynamic retail environments, from frontline roles to leadership positions.

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Our Partners are responsible for delivering an outstanding customer experience in our John Lewis stores and Waitrose supermarkets, so it’s critical that we make the right decisions throughout the recruitment process. We also understand the importance of the candidate experience, so we’ve taken care to look after our applicants with the same commitment we give to our customers.

Laura Page

Partner & Talent Assessment Manager

Video Interviews

Fill new roles, faster

Save time and resources with flexible video interviews that candidates can schedule at their convenience.

Quickly assess communication skills, problem solving, and cultural fit with standardised scoring and question templates.

One-way asynchronous video interviews for automated screening

Two-way live video interviews to provide a personal touch

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Virtual Assessment Centres

Simulate real-world retail scenarios

Offer a realistic, interactive environment for assessing candidates across a range of retail scenarios.

Evaluate skills, teamwork, leadership and decision-making abilities, while reducing costs and improving the scalability of your recruitment efforts.
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Virtual Assessment Centres - Professional Hiring

Reports & Analytics

Gain deeper insights

Compare candidates objectively, identify key hiring trends, and refine your recruitment strategy over time.

Provide detailed, personalised candidate feedback and boost your employer brand.
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Integrations

Insight where your team
already works

Two-way, live integrations with the ATS and HCM systems you already run. Invite candidates, track results and move people through stages without leaving your ATS, then carry their profile into your HCM when they join.

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Meet the teams using Sova to hire faster, fairer and more accurately

From Application to Offer: How JCB Achieved 100% Offer Acceptance in Early Careers Hiring

Early Careers

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Strengthening Sky's talent pipeline with a hiring journey that candidates love

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Contact Centre

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Selecting the Right Partners: John Lewis Partnership's Recruitment Success Story

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Retail

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Start your journey to faster, fairer, and more accurate hiring

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Enterprise-grade security

ISO 27001, CyberEssentials, GDPR, DPA, CCPA - We cover leading standards, reports, and requirements to ensure the protection of your and your candidates' data.

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Dedicated expert support

With dedicated implementation and customer success teams, tech support, and qualified business psychologists, we are here to ensure that you're using the right assessments for your specific needs correctly.

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Use Cases

Sova streamlines hiring across your entire enterprise

Simplify your hiring process for all roles, including early careers, volume hires, and professional and executive leadership, across your entire organisation.