Evaluate graduates and apprentices based on their skills and potential | NEW Early Careers Assessment

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Contact centre workers? Sova solves it

Experience a shift in your call centre hiring process with Sova. Our solution reduces time-to-hire, elevates candidate experience, promotes diversity and inclusion, and improves the quality of hire. Keep your contact centre staffed with the right talent, right on time.

Speed up your hiring
In the fast-paced world of contact centres, Sova keeps up the pace. Our accelerated assessments and integrated video interviews fill your crucial roles swiftly, maintaining a well-equipped, always-ready staff.
Enhanced candidate experience
Employee turnover is a common challenge in contact centres. With Sova's engaging candidate journey, you enhance brand perception and drive higher offer acceptance rates.
Reduced cost-per-hire
Cost-effective hiring is critical in call centres. Sova helps you reduce cost-per-hire and time-to-hire significantly, saving costs while ensuring a high-quality recruitment process.
Quality hires
Quality customer service hinges on quality hires. Sova's rich analytics empower data-driven decision-making, ensuring that every new hire contributes positively to your customer satisfaction metrics.

The Sova Difference

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Improve Accuracy

Nationwide used Sova to identify and recruit exceptional performers with 89% accuracy.

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Faster Hiring

TUI used Sova to drastically cut their recruitment time from an average of 8-12 weeks to only 1 week.

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Diversity

John Lewis achieved a 50/50 gender balance and no adverse impact across ethnic groups using Sova.

Success Stories

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This has been a hearts and mind project. There was a lot of myth busting to be done. A change in behaviour and mindset was required, and while we wanted to ensure we are measuring quality, we didn’t want to put any barriers up. We needed to take the focus from quantity, to bringing in people who stay and progress

Simon Defoe

Global Assessment Manager

Simon Defoe

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Throughout the project, the Sova project team have been professional, efficient and responsive. They applied their collective psychometric and digital expertise to understand what we needed and shape the right solution to meet our objectives. Personable and fun to work with, we are excited to have Sova as our assessment partner of the future.

Laura Page

Resourcing Development Manager

Laura Page

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By working with Sova Assessment, we’ve been able to seamlessly integrate our candidate attraction, applicant tracking, and assessment and selection processes, in order to identify and select the most suitable candidates for our roles and our company.

Joanna Dawson

Talent & Leadership Specialist UK & International

Joanna Dawson

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It’s critical that we make the right hiring decisions, particularly as the Global Strategy Team is such an important part of our talent pipeline. In selecting Sova Assessment, we’ve found a partner who understood our business needs and built a solution which feels very much part of LexisNexis.

Jennifer Lemaigre

VP Global Talent Acquisition and Onboarding

Jennifer Lemaigre

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Initially we viewed the introduction of virtual assessment centres as a solution to continue with vital recruitment during the nationwide lockdown. After running several centres, we realised the benefits of these centres were far greater. Administrative costs have been dramatically reduced and travel costs for assessors and candidates completely removed.

Anna Byrne

Graduate Recruitment & Selection Lead

Anna Byrne

FAQs

How long will it take candidates to complete?

The length of your process can be a key factor in whether candidates stick with it. Most of our contact centre hiring solutions just take between 10-15 minutes at the early stages of your process. 

Can the candidates get feedback?

Yes. Our platform enables the candidate to receive automated candidate feedback reports from each assessment. The content is accessible, supportive and developmentally oriented, leaving both successful and unsuccessful applicants with a great impression of your organisation.

What are the typical completion rates?

Our clients have found that Sova increased completion rates to over 95%. We also work with you to collate candidate feedback and track candidate attrition rates to identify how to retain and increase candidate completions in the long term.

Does it help with retention?

We know that retention can be challenging in contact centre hiring contexts. We work with you to identify the qualities that predict both performance and retention and design assessments that help you predict who will perform and stay with your organisation for the long run. 

Will the assessments be a barrier – will candidates actually do it?

Our clients have found that 97% of their candidates found the Sova assessment process engaging. We work with you to build an immersive and engaging experience that gives your candidates the chance to learn about the role and try it on for size, increasing their engagement in your organisation and brand. 

Can you integrate with our ATS?

Yes. We are already integrated with multiple ATS platforms. If your ATS is not on our list, we work with your provider to support this process as part of your onboarding.

Get Started Today

Ready to transform your contact centre hiring strategy? Book a demo today and discover how Sova can help you unearth top talent, optimise your recruitment process, and drive success in your call centre operations. Elevate your hiring game with Sova!

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