Dedicated Success Partners

We’re here to help you hire better

Our dedicated team partners with you, offering personalised support and expert guidance to maximise Sova’s value and help reach your hiring goals - faster.

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How we partner with you:

1

Implementation

We work with you to configure Sova to your hiring workflow, providing training to ensure your team gets the most from our platform.

2

Success

We oversee your account and proactively provide strategies to help you achieve your hiring goals through Sova.

3

Support

We offer unlimited support access, available whenever and however you need it.

Throughout the project, the Sova team have been professional, efficient and responsive. They applied their collective psychometric and digital expertise to understand what we needed and shape the right solution to meet our objectives. Personable and fun to work with, we are excited to have Sova as our assessment partner of the future.

Heather Byass

Talent Assessment Manager

Implementation

Tailoring Sova to best serve your needs

We collaborate to identify your current challenges and establish your objectives, allowing us to understand what you aim to achieve with assessments.

We then work to configure Sova to align with those objectives, test and validate the assessment experience, and train your team before going live.

Prepare

Multiple disconnected assessment tools create friction for candidates and hiring managers

Configure

Collaborate with your team to design and build the assessment journey for your team and candidates.

Go Live

Train your Internal users, begin inviting candidates, and gain unlimited assistance from our team.

Success

Ensuring you meet your strategic objectives

Once live, our customer success team provides dedicated account management to support your long-term goals and help you get the most out of Sova. This includes regular check-ins to review your progress, identify any challenges, and adjust strategies as needed.

Your dedicated customer success manager will always be available to provide assistance and ensure that Sova continues to meet your evolving needs.

Support

Providing assistance when you need it

Our goal is to ensure that you have the support you need to fully leverage Sova's capabilities. That's why we provide unlimited access to support, available whenever and however you need it.

In addition to our comprehensive help center, you can reach out for support via phone, email, or live chat. Our team is ready to assist you with any questions or issues you may have.